He described me as a "small order whiner". I've heard they treat others like this as well. Needless to say they aren't welcome in my store and I suggest not carrying their product if that's how they feel about customers.
Shout out to Dave H. in sales. We bought a used twin bunk bed set with no hardware thinking we would go to the local hardware store and assemble it but no such luck. I emailed Woodcrest MFG and Dave called me at 8am the following day asking for pictures and is mailing me hardware ! Outstanding customer service. I was very impressed!
Just had a representative accidentally text me a message he was supposed to send to his boss asking why my order was on it's 5th week delayed.
Pros: solid wood, made in USA, perfect for a small room for a young adult male, price good for what you got
Cons: holes for the bolts did not match up, long wait for delivery 2 days after date when the other items on my order came much sooner
Bought a bunk bed for our two boys. Great quality and excellent customer care. Two small pieces of hardware were missing, but a quick call to Indiana and they were fed-ex'ed to my house the following day.
As a assembler for many companies. The plans are wrong the product is inferior and not worth what you buy.. this will be fire wood in a few months
Woodcrest Manufacturing is a US Point Of Interest based in Peru, Indiana. Woodcrest Manufacturing is located at 150 E Washington Ave, Peru, IN 46970, USA.
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